REMOTE SYSTEM SUPERVISION

CASON offers international system supervision service unique in Central Europe. The remote system supervision is a continuous, high level engineering support activity with significant economic benefits for our customers.

The goal of the service is to provide maximum availability for data acquisition, process control, IT, and data exchange systems. The service includes:

• 24 hour remote system supervision
• Immediate notification of abnormal operations
• Fault-finding and system diagnostics
• Intervention by remote management
• Alerting of on-site intervention teams
• Documentation of system conditions

Uninterrupted Support

Only the best European companies provide their partners with 24 hour system support.

Partners who take advantage of CASON’s system supervision can be sure that even on Christmas Eve a CASON engineer will answer the phone, ready to help with advanced support tools at his disposal.

This unique service presents new dimensions of extended customer support.

Specialized Technical Services.

This service is also suitable for the fulfillment of special technical requirements.  If you are interested in finding out more about how we can meet your special needs, please contact us to discuss how we can build a common future.

Technical Background

The personnel providing our remote supervision and engineering support services all have many years of system integration and operations experience.

For communication, we make use of the most modern technologies like IP videophone, MSN Messenger, GSM telephone, e-mail, and fax.

On top of that, the systems we monitor are displayed on more than 6.5 square meters of extra large LCD monitor surface, providing an easy overview of all critical system information.

To ensure the full time availability required for monitoring critical systems, our dispatcher center is equipped with dual energy supply, an automatic generator, redundant data communication lines, and a cluster server farm.

International Service

The rapid expansion and international success of CASON’s systems have made the establishment of a new system supervision center necessary.

The CASON Central Remote Supervision Service operates from CASON’s headquarters near Budapest.

This center offers support, directly or through regional technical supervision centers, anywhere in the world either directly, or in a supporting role. The operating languages are English and Hungarian.

Since October 2006, the CASON Romania Remote Supervision Service has been fulfilling is mission  to supervise systems operating within Romania.  The operating languages are English and Romanian.

CASON – Your Partner

If you are looking for a partner for remote system supervision and reliable process control or industrial data system development who:

• Is flexible
• Is reliable
• Is experienced
• Is cost effective and
• Is innovative

Then please look over our references and contact us.

CASON will be happy to be your system supervision partner for all types of systems, large and small – in Central Europe or anywhere in the world.